Doorstep Banking facility

Doorstep Banking facility

Doorstep Banking Facility

Banking at Your Doorstep

The Surat People's Co-operative Bank Ltd. is pleased to offer Doorstep Banking Facility to provide customers with convenient, safe and efficient banking services at their home, office, or business premises. The service is designed to reduce the need for branch visits while ensuring secure handling of banking transactions.

Services Available

The following Doorstep Banking services are available, subject to the Bank's terms and conditions:

1. Cash Pickup – Collection of cash from the customer's registered location for deposit into the designated account, Cash will be collected by our authorized vendor officials.

2. Cash Withdrawal – Delivery of cash to the customer's registered location against a valid withdrawal request and completion of the prescribed verification process. Cash will be delivered by our authorized vendor officials.

3. Cheque Pickup – Collection of cheque(s) from the customer's registered location for deposit into the designated account. Cheque(s) will be collected by our authorized vendor officials.

Authorized Service Provider

For providing Doorstep Banking services, The Surat People's Co-operative Bank Ltd. has entered into a formal legal arrangement with authorized service provider(s)/vendor(s). These authorized vendors act on behalf of the Bank for the collection and delivery of cash and cheques in accordance with the Bank's approved operational procedures, applicable regulatory guidelines and service standards.

Customers are advised to verify the identity of the authorized representative before handing over cash or cheques or accepting cash delivery.

Terms & Conditions

• Doorstep Banking services are available only in the Bank's notified service areas.

• The service is subject to customer eligibility, prescribed transaction limits, operational guidelines and applicable service charges as determined by the Bank from time to time.

• Customers must complete the required verification process before availing of the service.

• An acknowledgement/receipt will be provided for every eligible transaction as per the Bank's prescribed procedure.

• The Bank reserves the right to amend, suspend, or discontinue the service, or revise the terms and conditions, transaction limits and service charges at any time without prior notice.

Grievance Redressal

For any complaint, feedback, or grievance relating to Doorstep Banking services, customers may contact:

Nodal Officer

Mobile No.: 8128683221

For Doorstep Banking related query

Call on Mo. No. 6357543694

Email Id: marketing@spcbl.bank.in

The Bank is committed to resolving customer grievances promptly and ensuring a safe, transparent, and satisfactory Doorstep Banking experience.